FAQS

1. How long does delivery take?

Orders within the UAE usually arrive within 3–5 business days.

2. Do you offer international shipping?

Yes! We ship worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.

3. What is your return policy?

You may request a return within 14 days of receiving your order. Items must be unused, unopened, and in their original packaging. For hygiene reasons, certain items like opened cosmetics and skincare cannot be returned.

4. How do I request a refund or exchange?

Simply email us at fay.vora.officiall@gmail.com with your order number and reason for return. Our support team will guide you through the process.

5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment methods displayed at checkout.

6. My package is lost or damaged. What should I do?

If your order arrives damaged or does not arrive within the expected time, contact us immediately at fay.vora.officiall@gmail.com. We’ll investigate with the courier and resolve the issue as quickly as possible.